PLEASE READ CAREFULLY
Under current legislation, we are required to provide you with our Privacy Policy. We encourage you to read this, to ensure you are aware of how we protect the personal information you provide to us.
Wateen Solutions, Sydney, ABN 24 245 148 571 is the supplier of wide range of  water, energy and environment related products. You can contact us in writing or by phone or e-mail. At 'WATEEN' we aim to provide you with the best possible service and in doing so we are committed to protecting your privacy.

What does "personal information" mean?
Personal information is any information about you that identifies you or by which your identity can be reasonable determined.

What personal information do we collect and why do we collect it?
When you register on our web site or purchase goods or services from us, you will need to provide us with your personal details, including:

-WATEENs collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. WATEENs also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

-Commercial related information such as your business name, and your credit card details, bank account details, company details and other commercial information as technical drawings, basic design data, plant/ system operational data.

-There is also information about your computer hardware and software that is automatically collected by WATEENs. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by WATEENs for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the WATEENs Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through WATEENs public message boards, this information may be collected and used by others. Note: WATEENs does not read any of your private online communications.
We need your identification details to process your purchase, manage your account, ensure that you receive your requested goods or service and provide you with information about your purchased products from time to time.
When a request for information or a request for support is received, we will ask for details about your account or other commercial information to establish eligibility.

Children.    
This Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

How do we collect personal information?
We collect information about you through our product purchase process, through news letter registration, through request for sales/ quote or support actions and through various other forms.

How do we use information we collect?
Generally, we only use personal information that we collect from you for the purpose of managing your customer account.
We may also use the personal information we collect to occasionally notify you about:

·    important changes to WATEEN and its products: or
·    other new products which you might find valuable; or
·    products offered by other parties we believe you may be interested in.

We give new customers and registrants the opportunity to nominate not to receive information about products offered by other parties. You also have this opportunity, each time information of this type is sent.

WATEENs does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

WATEENs keeps track of the Web sites and pages our customers visit within WATEENs, in order to determine what WATEENs services are the most popular. This data is used to deliver customized content and advertising within WATEENs to customers whose behavior indicates that they are interested in a particular subject area.

Do we disclose your personal information to anyone?
WATEEN may disclose your personal information in certain circumstances. Generally, we do not disclose your personal information to any third party, unless that party is contracted to WATEEN to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.

Some examples of parties outside WATEEN, to whom we may disclose your personal information and the reason for disclosure, are:
·    Mail service providers for the mailing of member statements and other information.

Sometimes, if there is a dispute about a benefit we may disclose personal information about you to other experts such as legal advisers.

Occasionally, we are required or authorised by law to disclose your personal information. For example, we may disclose your personal information to the Australian Taxation Office following a direction issued under taxation laws or to a Court in response to a subpoena.

WATEENs Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on WATEENs or the site; (b) protect and defend the rights or property of WATEENs; and, (c) act under exigent circumstances to protect the personal safety of users of WATEENs, or the public.

We may disclose your personal information to third parties where you give us written permission to do so (for example, to a professional body with whom you are a member).

Can you access the personal information we hold about you?
You may request access to any of the personal information we hold about you. A summary of personal information such as your customer ID, name and address details, contact telephone numbers, is available to you by calling us on 02 8600 0028.

For security reasons however, we will not give information over the telephone unless the person making the enquiry is able to answer a list of questions to confirm their identity. You cannot access information about any other customer.
WATEEN may retain your personal information for a period of time after you have ceased your relationship with us. When we believe it is no longer necessary to hold your personal information in our archiving system we attend to the secure destruction or deletion of your personal information.

How do we protect your information and ensure it is accurate?
Only authorised staff who are employed under strict confidentiality agreements have access to your personal details. The administration systems used to manage your account information incorporates the use of secure hardware and software products which protect against unauthorised access. All hard copies with your personal details are also protected in our secure archiving system.

We also try to ensure that the information we hold about prospective customers and customers remains accurate, complete and up-to-date. At the time of registration, you will be sent a welcome letter which will ask you to check and correct your personal details. When you are a customer ongoing, communications will be sent out, you will be asked to notify any changes in your personal information. Sometimes when you make an enquiry we will ask you if our records of your details are up-to-date.

Dealing with WATEEN via the Internet
You may have concerns about the personal information collected about you online or the security of your personal information that may be exchanged between us online.
Information collected about you online:

The WATEEN Website provides a number of services to you.
Security of your personal information online:
Generally email is not a secure way to communicate. However, our Website uses industry standard security protocols to protect the personal information you disclose in using our online facilities.

Use of Cookies
The WATEENs Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize WATEENs pages, or register with WATEENs site or services, a cookie helps WATEENs to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same WATEENs Web site, the information you previously provided can be retrieved, so you can easily use the WATEENs features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the WATEENs services or Web sites you visit.

Security of your Personal Information
WATEENs secures your personal information from unauthorized access, use or disclosure. WATEENs secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
WATEENs will occasionally update this Statement of Privacy to reflect company and customer feedback. WATEENs encourages you to periodically review this Statement to be informed of how WATEENs is protecting your information.

Who should you contact if you have any questions regarding our Privacy Policy?
We have a Privacy Officer to answer your queries relating to your privacy. Contact details appear below:

Telephone: (02) 8600 0028   
Email: info@wateensolutions.com.au

Write to: Wateen Solutions
73 Lucas Road, Seven Hills
NSW 2147

Can you complain about a breach of your privacy?
WATEENs welcomes your comments regarding this Statement of Privacy. If you believe that we have not protected your personal information as set out in this Privacy Policy you may lodge a complaint with us in any of the following ways

Telephone: (02) 8600 0028   
Email: info@wateensolutions.com.au

Write to: Wateen Solutions
73 Lucas Road, Seven Hills
NSW 2147

We will use commercially reasonable efforts to promptly determine and remedy the problem.

What if you are not satisfied with our response?
If you are not satisfied with the result of your complaint, you can refer your complaint to the Federal Privacy Commissioner. You can contact the Australian Federal Privacy Commissioner by:

Telephone: 1300 363 992
Write to Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 1042